Frequently Asked Questions
2026 Membership FAQ for Established Clients
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Your membership term begins the business day before your first appointment in 2026. Completing your contract early does not start your term, and no billing occurs until activation.
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No. Billing begins only when your membership activates — the business day before your first 2026 appointment. If your appointment date moves later, your billing date moves with it.
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We ask that all contracts be completed by December 31, 2025 so we can finalize scheduling for the new year. If you intend to move forward with membership but need more time, simply let us know — communication is all we ask, and we will work with you.
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Yes. You may select Manual Billing, which does not require storing a card on file. A $15 monthly Manual Payment Fee applies for this option. Autopay via a saved card/ACH is also available.
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Yes — Clarity Psychiatry has a $99 one-time enrollment fee, but this fee is fully waived for:
Patients with Active Status seen before January 1, 2026 and
Who complete their 2026 membership contract during the transition period (before 12/31/2025
If you intend to complete but need additional time, please communicate with us — we are happy to waive the fee for established patients.
This fee applies only if a patient discontinues care and later re-establishes care with us. Patients who do not complete their contract before 12/31/2025 will be considered inactive unless they have informed us otherwise.
2026 Membership FAQ
for Established Clients
Welcome to Clarity Psychiatry’s Membership FAQ for our established clients transitioning to the membership model with us in 2026. Below you’ll find detailed answers about membership activation, billing, communication, appointment scheduling, tier changes, and how your included services work. Our goal is transparency, simplicity, and supporting you every step of the way.
This FAQ page is here for our clients who have signed and submitted their contract and may have follow-up questions. Please scroll through the options below to see if your questions are answered. As a reminder, you can also access a copy of your full membership agreement (and any other forms completed with our office since April 2024) via the patient portal.
Membership Activation & Billing
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Yes.
You may increase (upgrade) your tier at any time.
Lowering (downgrading) your tier requires provider approval to ensure the new tier continues to meet your clinical and medication-management needs. Keep in mind that lowering your tier can only be considered for your next contract cycle, not the current one.
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Lower tiers include fewer appointments and less support. To maintain continuity of care and ensure safety, your provider must confirm a reduced tier is clinically appropriate based on your treatment plan, medication type, and follow-up requirements.
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You can always book additional appointments or request additional services. These will be billed at the fee-for-service rates listed in Schedule C.
If your needs change significantly, your provider may recommend a tier review.
Tiers & Benefit Changes
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Your specific appointment allowances are detailed in Schedule A of your Membership Agreement and typically include a combination of:
45-minute Standard Appointments
30-minute Standard Appointments
15-minute Focused Appointments
Standard Appointments cover medication management, follow-ups, reviewing labs, and counseling. Focused Appointments are for limited, brief concerns and are not substitutes for full medication management visits.
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Please provide at least 24 hours' notice for appointment changes.
Late cancellations and missed appointments are billed at the full fee-for-service rate. Some tiers include one waived late cancellation per term. -
Yes — when clinically necessary and depending on provider availability. Urgent medication concerns or significant clinical changes may require an appointment.
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We recommend booking routine appointments several weeks in advance to secure your preferred dates and times, especially during high-demand periods.
Appointments & Scheduling
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All tiers include secure messaging for:
Treatment plan questions
Medication side effects
Pharmacy requests
Administrative needs
Clarifications between visits
We respond within 1 business day (Mon–Fri, excluding holidays).
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Messaging is not appropriate for:
Psychotherapy
Requests for new medications
Major changes to your treatment plan
Crisis concerns
Urgent medical needs
These require an appointment (or emergency services if a safety concern is present).
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For emergencies or urgent safety concerns, please call 911, 988, or go to the nearest emergency room.
Messaging and scheduled appointments cannot substitute for emergency care.
Messaging & Support
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Care coordination includes clinically necessary communication with your:
Primary care provider
Therapist
Specialists
Case managers
Other relevant clinicians
Your tier includes a specific number of coordination minutes per 6-month term.
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If your coordination needs exceed your tier’s included allowance, additional provider time may be billed at standard rates. Most patients do not reach this limit, but we will inform you if additional time is required.
Care Coordination
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Your tier includes a set number of extensive forms or letters, such as:
Workplace accommodations
School accommodations
Short-term leave documentation
However, extensive forms completion will still require the use of an official 30 or 45 minute appointment slot as the clinician will need to fill these out with you in real time based upon your feedback in order to ensure adequate accuracy.
If you do not have enough of these appointments left in your contract term, they can be purchased at the Fee for Service rates outlined in Schedule C.
Simple forms like doctor’s notes or ESA letters are always included at no extra cost and typically can be completed outside of an appointment.
Additional details are outlined in Schedule A of your membership agreement.
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Certain documents require additional clinician time and may incur fees (see Schedule C):
FMLA
Long-term disability paperwork
Legal or court-related documentation
Insurance forms requiring detailed medical justification
Forms, Letters & Documentation
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Your tier includes a set number of:
Medication transfers
Early refill requests
Standard turnaround is 1–2 business days, and always within safe prescribing practices.
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Controlled substances require:
More frequent follow-up
Adherence to state and federal regulations
A Controlled Substance Agreement (if applicable)
Early refills cannot be provided outside regulatory allowances.
Patients receiving controlled medication prescriptions need to be extremely careful with safeguarding and preventing medication from being lost, stolen, damaged, or diverted to anyone other than the designated patient.
Depending on the particular circumstances and regulatory allowances, requests for early refills may or may not be granted.
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Refill requests outside of scheduled appointments may incur a $40 fee (see Schedule C).
We will always prioritize safety and prescribing guidelines.
Medication & Pharmacy Support
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Yes — each tier includes a set number of PA submissions.
Appeals are submitted electronically when clinically appropriate.
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No. Providers do not conduct peer-to-peer discussions with insurers.
Prior Authorizations
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Contact our office at any time for:
Provider-to-provider transfers (included at no cost)
Patient-requested copies (follow the allowances listed in your tier)
Additional copies for insurance, legal, or third party purposes may incur fees per Schedule C
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Records may be provided via:
Fax
Email
Secure portal
PDF
Mail (may include a small administrative fee)
Medical Records
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No. For emergencies or safety concerns, please call 911, 988, or go to the nearest ER.
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Yes — as long as your provider remains licensed in your state and continues offering care through Clarity Psychiatry.
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You can reach us at:
info@claritypsychiatry.com
(678) 459–5493We are here to support you throughout your membership.
General Practice Information
Still have questions? Get in touch with us.