PRACTICE POLICIES
Clear Expectations,
Honest Care
We believe transparency builds trust. Below is an overview of the policies that guide how we work with you.
01
Appointment Policy
All New Patient Appointments require completing our screening & exploration process as a first step. Completion of screening does not guarantee an appointment, as the forms will need to be reviewed and your Provider Introduction Call will need to be completed in order to confirm a patient and doctor match. Additional appointment policies will be available in your patient intake packet and membership agreement.
02
Cancellation Policy
Our cancellation policy requires a 24-hour notice for all appointment types. We try to maintain flexibility in emergencies, however, Late Cancellations or missed appointments may result in the forfeiture of up to 100% of the appointment charge. If canceled with due notice, a full refund may be issued. Additional cancellation policies will be available in your patient intake packet and membership agreement.
03
Financial Policy
All accounts are required to be in good standing in order to confirm an appointment. Additional financial policies will be available in your patient intake packet and membership agreement.
04
Communication Policy
We will respond to all phone, email, and text communications within 1 business day/24 business hours. Our office is unavailable during weekends and holidays. If you are experiencing an emergency, always call 911 first.
Begin your screening & exploration phase
Explore whether we are the right fit for you. No commitment required.